Shipping & Returns

All costs are in Euro including VAT and excluding shipping costs. All Studio Wantia products will be shipped as soon as possible, within 3-5 working days*. You will receive an email with a track and trace code to follow your package. 


Choose to pick up your item in the studio? Within 3-5 working days I will have your item ready for pick-up!* 


We ship our products worldwide with PostNL. Any taxes or other costs are the customer’s responsibility when ordering internationally.


*For custom made items, we try to finish your product within 3 weeks and send it as soon as possible, or you can pick it up in the studio. You will receive an email when your product is finished.  


We like to think about the environment, which is why we don’t work with stock, this means that we make your item directly when ordered. This is why it will take a bit longer before your beloved work is with you :)


Studio Wantia will accept returns or exchanges ordered from www.studiowantia.com for a full refund minus shipping under the following conditions: 


  • A request for a resturn or exchange must be made within 14 days from the date of the order
  • All items that are returned or exchanged must be received in new, original and unused condition
  • All returns and exchanges are subject to inspection
  • Any item that is worn, damaged or altered in anyway will be denied credit or exchange
  • Shipping and handling charges are not refundable for any reason 
  • Custom made items are not refundable! 


If you have purchased something that is not entirely to your liking and you would like to return it, please contact Studio Wantia by email, within 14 days from the date of the order. We will send you a return form to fill in and attach to your return package. You must return the package within 14 days from the date of the order. We are not responsible for any damage during the return of the package, until the package is in our hands, at the Tjalkstraat 1bis in Utrecht. All responsibility lies with the customer. 


All costs for returning a package are for the customer. 


When you placed an order from above 100 euros, you will get free shipping costs. When you return something that makes your total order less then 100 euros, you will have to pay for the shipping costs. 


Payment methods:


  • IDEAL
  • PayPal
  • Creditcard
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Locatie

All handmade, with love and care in Utrecht, the Netherlands.